{"id":9821,"date":"2022-10-09T17:00:33","date_gmt":"2022-10-09T16:00:33","guid":{"rendered":"https:\/\/www.jltransit.ma\/?p=9821"},"modified":"2023-02-13T12:58:27","modified_gmt":"2023-02-13T11:58:27","slug":"helpdesk-technician-m-f","status":"publish","type":"post","link":"https:\/\/www.jltransit.ma\/en\/helpdesk-technician-m-f\/","title":{"rendered":"Helpdesk Technician M\/F"},"content":{"rendered":"

JOB DESCRIPTION :<\/strong><\/p>\n

As part of the development of our business, we are primarily seeking individuals who are passionate about their work. Reporting to the IS Manager, your main missions will be to :<\/p>\n

– Assisting users, diagnosing hardware and software failures.<\/p>\n

– Diagnosing computer failures (software or hardware).<\/p>\n

– Guiding the user through resolution processes.<\/p>\n

– Conducting functionality tests.<\/p>\n

– Having a sense of service and a notion of priorities.<\/p>\n

– Ensuring a reactivity in the intervention time.<\/p>\n

– Reducing the impact on users (implementation of a workaround).<\/p>\n

This task list is not exhaustive. It is specified that the mission is by nature evolving and that other tasks related to your functions may be assigned to you.<\/p>\n

PROFILE:<\/strong>
\nRequired Skills:<\/p>\n

– Windows 10, 11, Windows server, Linux…<\/p>\n

– Software (Microsoft Office, Adobe Reader, internet browsers, ERP, etc.).<\/p>\n

– Hardware (Connectors, MV, NVR, DVR, servers, adapters, PC components (RAM, HD, etc.).<\/p>\n

– Network (TCP\/IP protocol, WIFI, LAN, Fortinet, etc…).<\/p>\n

– Printer (repair, installation, etc…).<\/p>\n

– Active Directory, GPO, DHCP, DNS systems.<\/p>\n

– Knowledge and control of potential risks related to the use of systems (viruses, hacking, etc.).<\/p>\n

– Hardware and software technical skills: computer assembly, networks, etc…<\/p>\n

– Installation and configuration of network equipment and software.<\/p>\n

– Supervision and troubleshooting of network systems and applications.<\/p>\n

– Configuration of Cisco router – switch equipment.<\/p>\n

Personal Qualities :<\/strong><\/p>\n

– Good command of French (written and oral).<\/p>\n

– At least 3 years experience in a similar position.<\/p>\n

– Communicate clearly and explain what you do to users.<\/p>\n

– Dynamic, organized and rigorous.<\/p>\n

– You like to be in contact and to bring your help to the users.<\/p>\n

Job Characteristics :<\/strong><\/p>\n\n\n\n
Job Category<\/td>\nAdministration, Transit<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

JOB DESCRIPTION : As part of the development of our business, we are primarily seeking individuals who are passionate about their work. Reporting to the IS Manager, your main missions will be to : – Assisting users, diagnosing hardware and software failures. – Diagnosing computer failures (software or hardware). – Guiding the user through resolution […]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,724],"tags":[727,726,716,725,728],"class_list":["post-9821","post","type-post","status-publish","format-standard","hentry","category-non-classifiee","category-recruitment","tag-cv-2","tag-hiring","tag-jltransit-2","tag-recruitment","tag-resume"],"yoast_head":"\nJL TRANSIT | Helpdesk Technician M\/F<\/title>\n<meta name=\"description\" content=\"Helpdesk Technician M\/F\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jltransit.ma\/en\/helpdesk-technician-m-f\/\" 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