JOB DESCRIPTION :
As part of the development of our business, we are primarily seeking individuals who are passionate about their work. Reporting to the IS Manager, your main missions will be to :
– Assisting users, diagnosing hardware and software failures.
– Diagnosing computer failures (software or hardware).
– Guiding the user through resolution processes.
– Conducting functionality tests.
– Having a sense of service and a notion of priorities.
– Ensuring a reactivity in the intervention time.
– Reducing the impact on users (implementation of a workaround).
This task list is not exhaustive. It is specified that the mission is by nature evolving and that other tasks related to your functions may be assigned to you.
PROFILE:
Required Skills:
– Windows 10, 11, Windows server, Linux…
– Software (Microsoft Office, Adobe Reader, internet browsers, ERP, etc.).
– Hardware (Connectors, MV, NVR, DVR, servers, adapters, PC components (RAM, HD, etc.).
– Network (TCP/IP protocol, WIFI, LAN, Fortinet, etc…).
– Printer (repair, installation, etc…).
– Active Directory, GPO, DHCP, DNS systems.
– Knowledge and control of potential risks related to the use of systems (viruses, hacking, etc.).
– Hardware and software technical skills: computer assembly, networks, etc…
– Installation and configuration of network equipment and software.
– Supervision and troubleshooting of network systems and applications.
– Configuration of Cisco router – switch equipment.
Personal Qualities :
– Good command of French (written and oral).
– At least 3 years experience in a similar position.
– Communicate clearly and explain what you do to users.
– Dynamic, organized and rigorous.
– You like to be in contact and to bring your help to the users.
Job Characteristics :
| Job Category | Administration, Transit |